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Help Center

How can we help you?

Find answers to common questions about using treadNext, or contact us if you need more assistance.

General Questions

treadNext is a premium tire discovery platform that helps you find the perfect tires for your vehicle from trusted local shops. We connect drivers with quality tire retailers in their area, making it easy to compare options and find the best deals.

Yes, treadNext is completely free for consumers. You can search for tires, compare prices, find local shops, and save your favorites without any cost. We make money through partnerships with tire retailers, not from our users.

Click the "Sign In" button in the header and select "Sign up" to create a new account. You can register with your email address or sign in with Google or GitHub. An account lets you save vehicles, favorite tires, and track your preferred shops.

No, you can browse tires and find shops without an account. However, creating a free account allows you to save your vehicles, favorite tires and shops, and get a more personalized experience.

Vehicles & Tire Sizing

Use our vehicle selector on the home page. Select your vehicle's year, make, and model, and we'll show you all compatible tire options. You can also search by tire size if you already know what you need.

Your tire size is printed on the sidewall of your current tires (e.g., 225/45R17). You can also find it in your vehicle's owner's manual, on a sticker inside the driver's door jamb, or in your vehicle's glove compartment.

Tire sizes like "225/45R17" break down as: 225 = width in millimeters, 45 = aspect ratio (sidewall height as percentage of width), R = radial construction, 17 = wheel diameter in inches. Our search handles all of this for you automatically.

Yes! With a free account, you can save multiple vehicles to your dashboard. This makes it easy to quickly find tires for all your cars, trucks, or SUVs without re-entering vehicle information each time.

Tires & Products

We feature all major tire categories including all-season, summer, winter/snow, performance, touring, and truck/SUV tires. Each type is designed for specific driving conditions and performance needs.

Consider your climate and driving habits. All-season tires work well in most conditions. Winter tires are essential for snow and ice. Performance tires offer better handling but may wear faster. Our tire listings include detailed descriptions to help you decide.

Prices shown are provided by our partner shops and are updated regularly. However, prices may vary and we recommend contacting the shop directly to confirm current pricing before making a purchase.

Yes, you can save tires to your favorites (requires a free account) to easily compare them later. Each tire listing shows key details like price, ratings, and tire type to help you make informed decisions.

Finding Shops

Visit the Shops page and enable location access when prompted. We'll show you tire shops sorted by distance from your location. You can also sort by rating or number of reviews to find highly-rated shops.

Shop ratings are based on real customer reviews. We display the overall rating and review count so you can see how many people have rated each shop. We recommend reading multiple reviews to get a complete picture.

Yes, each shop listing includes contact information like phone number and address. You can call ahead to check tire availability, confirm pricing, and schedule an appointment.

Make sure you've granted location permission in your browser. If you denied it previously, you'll need to reset the permission in your browser settings. You can also browse shops without location by viewing the full list.

Account & Settings

Click "Sign In" then "Forgot password?" Enter your email address and we'll send you a link to reset your password. Check your spam folder if you don't see the email within a few minutes.

To delete your account, please contact us through our Contact page. We'll process your request and remove all your personal data from our system within 30 days.

Currently, you cannot change your email address directly. Please contact us if you need to update your email, and we'll help you make the change.

Click on your profile name or icon in the header and select "Sign Out" from the menu. On mobile, open the menu and tap "Sign Out" in the Account section.

Privacy & Security

We collect minimal data: your email and name if you create an account, and temporarily process your location (in your browser only) to show nearby shops. We do not sell your data to third parties. See our Privacy Policy for full details.

No, your location is processed only in your browser and is never sent to or stored on our servers. It's temporarily cached in your browser session for convenience and is deleted when you close your browser.

We only use essential cookies required for the site to function (like keeping you logged in). We do not use advertising cookies, tracking cookies, or share data with third-party advertisers.

Passwords are encrypted using industry-standard bcrypt hashing before storage. We never store or have access to your plain-text password. We recommend using a strong, unique password for your account.

Still need help?

Can't find what you're looking for? Our support team is here to help.